You’ve really grown over the years. To what do you attribute your success?
Over the 33 years of business, the one constant concern that kept popping up was almost exclusively regarding the “remodeling experience” as a whole. Because of this observation, our focus has always been to find ways of impacting that negative public perception as a remodeling company. Our success comes from striving, developing and implementing new methods and systematic approaches to eliminating the “sticking points” behind the customers’ frustrations.
How has COVID-19 affected your business?
Being the most dramatic single occurrence in our three decades of business, COVID-19 has caused a dynamic that has a disproportionately high number of people to desire or need remodeling services. This has caused unprecedented growth and quite an interesting challenge, not only for us at Odd Fellows Contracting but industrywide. We are glad that we have been able to meet this demand for the most part.
You work side by side with your wife, Kris, on running the business. What are dynamics like working together? Would you recommend it to others?
There are mixed comments from folks who get to know that Kris and I work together every day. We actually laugh at them. Fact is, we not only work together for our company, but we also actually work in the same office space. For us, it has been a blessing. Oh sure, there are some moments that have given us pause to question the overall health of our relationship; but on the flip side, we have always come through those times closer and stronger. Overall, we’ve grown — not only in business but in our relationship as a married couple as well. I only recommend it to people who can properly prioritize what is important (the marriage) and not sweat the small stuff.
What do you think makes you stand out among other contractors?
We have the very best employees. Every time a person encounters any of our employees, they immediately become aware that these people love their job, who they work with and the company they work for. Customers continue to reaffirm that what we do and the way we do it has tremendous value.
Anything else you would like our readers to know?
Our company is built with two core principles. One, to make all our customers’ “remodeling story” a good one. Two, to create a working environment that makes great people want to come on board and be a part of.