With the new norm of remote work, employees seemed to get scattered to the winds. That doesn’t mean they aren’t busy working, but more companies are using employee tracking technology to make sure tasks are being completed and staff are being accountable.
Michigan State University Federal Credit Union had already been using project management technology before the pandemic, but it has proved useful during it.
“We use Jira for both service and project management: tracking all support tickets, service requests and planned work efforts in one system,” said Chief Information Officer Samantha Amburgey. “Using a system like this provides transparency and visibility into the history, current status and overall progress of everything we do to serve our organization. We can easily escalate and transition work across teams, link related issues and tasks, use notifications to monitor specific items, and view dashboards on performance and trends. Having this kind of data easily accessible allows us to maintain oversight and hold our teams accountable, which is critical for a hybrid work environment.”
Others use technology to monitor not only projects but COVID-19 and its variants.
The Michigan Department of Technology, Management and Budget helps support the state Department of Transportation. Kristie Cheadle, section manager at MDOT, said that among DTMB’s systems is tracking for COVID-19 questions.
“It also tracks if an employee ID has been scanned for building entrance,” she said, noting that project management technology isn’t as useful for her specific team.
“Unless one of my staff is not meeting deliverables, I don’t track them,” Cheadle said. “We all chat with each other on Microsoft Teams, conduct virtual meetings and call each other via Teams or cellphone. My only requirement is that everyone keep their calendars current and that I have access to them. My staff has access to my calendar, too. This is how we hold each other accountable.”