The coronavirus pandemic brought the curtain down on entertainment across the nation as sports, concerts and other live events were postponed or canceled entirely. Fans left holding tickets may be unsure of the status of their upcoming plans and what to do next; however, there are options available for refunds or other alternatives.
“Due to the economic strain fans are seeing, some primary ticket issuers are offering customers a chance for a refund for postponed events,” said Brian Posey, president and CEO of The Ticket Machine in Meridian Township. “However, some professional or even college teams are offering a credit toward next season’s tickets in lieu of a refund.”
On its customer service page, Ticketmaster states that “if an event is canceled, and you purchased your ticket through ticketmaster.com, our phone center, or Fan-to-Fan, we will automatically issue you a refund to the credit card, debit card, gift card or the method of payment used to make your purchase.”
StubHub recommends holding on to tickets if an event is postponed because the tickets may still be valid if it is rescheduled in the future. For canceled events, StubHub is issuing a 120% credit that can be used on one or more events through Dec. 31, 2021.
The best option is to visit the seller’s website for information on what types of refunds are available or contact the venue of the event directly for additional details.