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Rise of the robo-agent: A Q&A with Andrea Burns, chief underwriting officer at AF Group

What is robo insurance?

Robo insurance is technology that provides automated information to both insurance consumers and companies at their point of need. The so-called “robot” is intelligent, in that it understands typical questions that may be asked by consumers as well as data points that insurers frequently need, using complex learning algorithms to translate responses into appropriate, usable content without human intervention.

Robo insurance technology via chatbots can help customers gain deeper insights into questions that they may have about their insurance purchase, while automating some of their purchasing actions. Aside from price accuracy, this automation also benefits the customer and the agent because fewer questions need to be asked during the quote process, thereby simplifying the quote experience.

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