Rich Adams was a print and broadcast journalist for more than four decades. Now a freelance writer, Adams is an avid fan of his beloved Chicago Cubs and also enjoys spending time in the kitchen reconnecting with cooking and baking.
Articles by Rich Adams
Conversational AI Open True Dialogue with People
Have you ever called a customer service line and gotten a chatbot? That’s the “voice” on the other end of the call. Chatbots don’t always understand the issu…